Frequently Asked Questions
Everything you need to know about shopping for your home at Frank McGowan.
What are your delivery options and lead times?
We offer white-glove delivery across the region. Lead times vary by product; in-stock items typically ship within 5-7 business days, while custom-ordered furniture may take 8-12 weeks depending on the manufacturer.
Do you offer professional assembly for furniture?
Yes, our expert delivery team provides full assembly and installation for most furniture items, ensuring your new pieces are perfectly placed and all packaging is removed.
What is your return policy for home furnishings?
Standard items can be returned within 14 days of delivery if they are in original condition. Please note that custom-made or bespoke orders are non-refundable once production has commenced.
Can I request fabric samples before purchasing a sofa?
Absolutely. We encourage customers to order fabric swatches or visit our showroom to experience textures and colors firsthand before committing to a large purchase.
Do your products come with a warranty?
All Frank McGowan products carry a minimum 12-month manufacturer's warranty against structural defects. Many of our premium brands offer extended warranties of up to 10 years.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options to help you spread the cost of your home investment.